Once you have intimated us with all the details about the content affecting your Online Reputation, a reputation consultant will be assigned to you who will do an independent inspection about the content based on the details provided by you. Our team will evaluate whether the claim will be considered or not. This whole process typically takes 6 to 8 working hours. Once it is established that the claim will be considered, we will define the complete scope of work along with the cost and timeline to fix the same. A detailed Reputation Analysis Report will be sent across for your acknowledgement. We will be expecting the confirmation to be done either via. Email or Phone, thereon we will proceed accordingly.

Once the acknowledgment has been received to start the work we will proceed further. Based on your plan we will prioritize your work internally. You can expect updates and responses from your dedicated reputation consultant as per the plan. You can expect results in minimum 48 hours from the day of acknowledgement. The timelines involved in the repair will vary case to case. In some plans claim, certain repair costs have to be paid from your pocket as per your additional requirements. You have to pay these additional expenses in advance, to avail these additional requirements.

After the completion of work, the reputation consultant will intimate you back with proper invoice of the cost incurred in the repair process. That amount will be deducted from your plan’s coverage and you will get an updated left over coverage in your plan. In case it is below USD 100 we strongly recommend to enhance the same for left over period against any such future incidents.